Terms & Conditions - WineAppShop.com

WineAppShop.com takes & Process the orders for customers of WineApp in India. Orders are placed directly by the customers on WineAppShop.com & Offline as well, and are fulfilled by WineApp establishment. WineApp is not a party to the engagement, and bears no responsibility towards fulfillment of the orders.

Terms of service provided by WineApp will also be applicable to the site & services utilized here. You need to provide a valid phone number & email address while placing an order at WineApp, which can be used in further communication of the status of your orders. WineApp will not use your personal information anywhere else.

Jurisdictional Issues/Sale in India Only:

The products displayed on WineApp & acquired from WineApp are exclusively for use in India, unless specified explicitly. WineApp does not allege that products on WineApp or products purchased from WineApp are accessible for use in other locations/countries other than India. People accessing WineApp from other locations/countries other than India will be acting on their own Interest and WineApp is not accountable for supply of products/refund for the products ordered from other locations/countries other than India, or compliance with local laws, if and to the extent local laws are applicable. We will not disclose your personal information to third parties for their marketing purposes without your definite consent, and only use your information as illustrated below.

We consider user’s privacy protection as an important community ethics. We value you and your information with high priority. We store and process your information on computers located in different geographies. The servers are protected by physical as well as technological security devices offered by third party vendors. WineApp does not assure the nature and extent of security extended by such vendors.

Conditions to use WineApp Kit:

1. All the WineApp Videos & Images are for Personal Use only. NOT to be used for monetary gains or Online Uploads.

2. By using WineApp, you agree that you are of Legal Age of 21 years or above. (Some areas the Legal age is higher)

3. By using WineApp, you agree not to do any kind of distillation or spirit making.

4. By using WineApp, you agree not to do any sale of homemade wine.

5. WineApp is not responsible, for any harmful experimentation you conduct.

6. WineApp recommends you to ask before you do any new experimentation (Be safe, ask if you do not know).

What information is, or may be, collected from you?:

We will automatically receive and collect certain anonymous information in standard usage logs through our Web server, including computer-identification information obtained from “cookies,” sent to your browser from:

web server cookie stored on your hard drive
an IP address, assigned to the computer which you use
the domain server through which you access our service
the type of computer you’re using
the type of web browser you’re using

We may collect the following personally identifiable information about you:

name including first and last name
alternate email address
mobile phone number and contact details
ZIP/Postal code
demographic profile (like your age, gender, occupation, education, address and durables owned)
preferences and interests (such as news, sports, travel and so on)
financial information (like account or credit card numbers) and
opinions of features on the Sites (i.e., websites that are managed, operated or licensed by the sponsors of wineappshop.com) websites managed, operated or licensed by wineappshop.com.

We may also collect the following information:

pages on our site you visit/access
links you click on the Sites
number of times you access pages

You can terminate your account at any time. However, your information may remain stored in archive on our servers even after deletion or termination of your account.

Who collects the information?

We will collect anonymous traffic information from you when you visit the Sites.
We will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey, or contest, or any combination thereof.
We are not responsible for the privacy practices of Linked Sites.

How is the information used?

We use your personal information to:

help us provide personalized features;
tailor the Sites to your need or interest;
promote offers through our business associates and partners;
get in touch with you when necessary;
provide the services requested by you; and
Preserve social history as governed by existing law or policy.

We use contact information internally to:

direct our efforts for product improvement;
contact you as a survey respondent;
notify you if you win any contest; and
Send you promotional materials from our contest sponsors or advertisers.

Generally, we use anonymous traffic information to:

remind us of who you are in order to deliver to you a better and more personalized service from both an advertising and an editorial perspective;
recognize your access privileges to our the Sites;
track your entries in some of our promotions, sweepstakes and contests to indicate a player’s progress through the promotion and to track entries, submissions, and status in prize drawings;
make sure that you don’t see the same ad repeatedly;
help diagnose problems with our server;
administer the Sites; and
Track your session so that we can understand better how people use the Sites.

With whom will your information be shared?

We will not use your financial information for any purpose other than to complete a transaction with you.

We do not rent, sell or share your personal information other than as provided herein, and we will not disclose any of your personally identifiable information to third parties unless:

we have your permission to provide products or services you’ve requested for;
is shared with our business associates and partners for promotional offers;
to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of wineappshop.com’s terms of use, or defend against legal claims;
in special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure;

Please do note that personal information is stored on third party servers. We may, however, distribute or license aggregated data that does not contain any reference to you. We share your information with advertisers on an aggregate basis only.

What choices are available to you regarding collection, use and distribution of your information?

Supplying personally identifiable information is entirely voluntary. You are not required to register with us in order to use our sites. However, we offer some services only to visitors who do register. You may change your interests at any time and may opt-in or opt-out of any marketing/promotional/newsletters mailings. wineappshop.com reserves the right to send you certain service related communication, considered to be a part of your wineappshop.com account, without offering you the facility to opt-out. You may update your information and change your account settings at any time.

Upon request, we will remove/block your personally identifiable information from our database, thereby canceling your registration. See Contact Information below. However, your information may remain stored in archive on our servers even after deletion or termination of your account.

If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.

You can accept or decline the cookies. All sites that are customizable require that you accept cookies. You also must accept cookies to register as someone who can access some of our services. For information on how to set your browser to alert you to cookies, or to reject cookies, go to cookie central.

What security procedures are in place to protect information from loss, misuse or alteration?

To protect against the loss, misuse and alteration of the information under our control, we have in place physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel, and your information is shared with respective personnel on need to know basis to complete the transaction and provide the services requested by you.

Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using the Sites, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

How can you correct inaccuracies in the information?

Our sites allow you to correct or update any information you have provided online. In the event of loss of access details you can send an e-mail to wineapp2017@gmail.com.

Policy Updates

We reserve the right to change or update this policy at any time. Such changes shall be effective immediately upon posting on this site.

Return Policy?

WineApp Shop product returns policy

Returns is a scheme provided by WineApp directly under this policy in terms of which the option of replacement and/or refund is offered by us. Returns policy has been incorporated by keeping our loyal customer base in mind.

5 days
You may request for a refund / replacement within 5 working days of delivery for WineApp Kit only in the following case -
• Damaged Equipment Kit

In this case customer needs to send back the Product in the original packing Box to WineApp Shop Registered Address (Postal charges to be bared by the customer). The product will be replaced with new one with Free shipping.

Refund

There would be no return/ replacement for the Additional Ingredients Item purchased.

How long does the WineApp Shop product returns process take?

As soon as you fill out the Returns form online, you will receive an email at your registered email address. You can also track the process by visiting the My Account page on your laptop or smartphone by clicking on My Orders/ My Cancellations. Your replacement product will be delivered to you at the same time as the pick-up in most cases. Remember to keep tracking your order.

Product returns – common scenarios

When is your order eligible for product returns, exchange or replacement ?

Explore the scenario to gain a better understanding so that you make an informed choice and experience peace of mind when you shop on WineApp Shop.

When your order is damaged, defective or tampered

First, check if there is any damage to the product that you ordered. Sometimes, the package may appear to be damaged due to shipping and handling but the product inside the packaging may be in good condition. However, if you notice that your package has been tampered with, or the product not sealed properly in its box, you may opt to raise a Return request. Click on the Orders tab in the WineApp Shop site to find the Return option. Opt for this and follow the next steps of the process. The WineApp Shop product team will take over from here.

If you want a refund

Only If you are unsatisfied with your replacement, our customer support team may advise you to opt for a refund.

Choose the Request Return option after filling out the details from your My Orders page. Your refund will be processed after approval. Once your refund has been approved, your money will be credited back to you in the following way.

• As a refund via the same source that you used to pay for the order (called Back to Source, this method is available for our product). For example, this means that if you paid via your HDFC Debit card, your refund will be credited to the same account.